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Work at Velox

Customer Operations Success Manager

Rosh Ha’Ayin

Who are we

Velox develops and manufactures industrial-grade direct-to shape digital decoration solutions for the rigid container industry. Its proprietary technology, based on uniquely formulated inks and dedicated deposition architecture, introduces an entirely new approach to digital printing that is poised to disrupt the packaging decoration market. Velox’s commercial solutions include industrial-grade digital decorators for mass production of tubes, aerosol cans and beverage cans. They deliver superior decoration quality and capabilities that outstrip the benefits of analog printing solutions, while allowing a more efficient and flexible production process, a low total cost of ownership (TCO), and outstanding sustainability. Velox is powered by an expert team with uniquely wide-ranging experience in digital printing, led by veteran executives with proven success in driving company growth.

About The Position

Velox is seeking a Customer Operations Success Manager for the Business & Marketing team in a multidisciplinary environment. In this position, you will be responsible for the following tasks :

  • Provide operational project support for the company and customers. All project phases from order signing to installation.
  • Act as Focal point in the company for customers related issues.
  • Coordinate project activities internally (with R&D, Operations, Customer Support), monitor and drive actions.
  • Manage proactive projects for customers to improve their operational performance and TCE while leading and coordinating cross-functional efforts.
  • Create customer analysis to trigger proactive activities. Track customer operations and performance. Support escalations and follow-up on top of Customer Support.
  • Periodical meetings/ communication internally and with the customer.

Requirements

  • BA (graduated) degree in Industrial and Management Engineering or Economics/ Finance degree or Electrical/ Electronics/ Mechanics Engineer
  • 2-4 years of experience working within R&D/Customer Support/Operations on multidisciplinary projects
  • 2-4 years of experience in project management
  • Leadership and organization skills of complex project management, problem-solving and analytical skills
  • Technical orientation – an advantage
  • Communication, leadership, presentation and influence skills
  • Good knowledge of Microsoft Office tools, particularly Excel, Word, and PowerPoint
  • Fluent English (written and spoken)

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