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Work at Velox

Back Office - Service Manager

Rosh Ha’Ayin · Full-time

Who are we

Velox develops and manufactures industrial-grade direct-to shape digital decoration solutions for the rigid container industry. An entirely new approach to digital printing – based on uniquely formulated inks and dedicated deposition architecture – our proprietary DTS-Inkjet technology is poised to disrupt the packaging decoration market, delivering superior decoration quality and capabilities that outstrip the benefits of analog printing solutions, while allowing a more efficient and flexible production process and a low total cost of ownership (TCO). Founded in 2012 with the backing of visionary investors, Velox is now experiencing exceptional growth with new customers and a strong pipeline. We’re always on the lookout for extraordinary talent, to innovate new technologies and join us as we trail-blaze into digital printing’s future.

About The Position

Velox, the developer of the world’s only mass production direct-to-shape digital decoration solutions, is seeking for a “Customer Service Back Office manager”

The Back Office Manager supports the Customer Service team and the direct customers around the world. The primary objective is to provide on time support and solutions to the field team & customers , manage the Remote Engineering Center , Lead the knowledge department ,analyze and monitor CS KPIs ,while gaining and maintaining the highest customer’s satisfaction:


  • Provide remote On Time support to the field team worldwide.
  • Management of Velox Knowledge activity and systems documentation.
  • Managing & maintain the “Engineering Center” Call service to customers
  • Managing & Supervising members of the Back Office service delivery team
  • Systems & P&L Performance analysis, CS KPI tracking
  • New Process and Work methods creating and improving. 

Requirements

  • B.Sc in Industrial Engineering (IE) ,or other relevant degree
  • Previous Experience related to Customer Service of at least 5 years is a must
  • People and support team Management Experience , in an international, multidisciplinary company
  • Availability for extensive travel abroad and flexible working hours – mandatory
  • Experience in Strong Customer-Facing Skills is an advantage
  • Excellent English skills both oral and written- mandatory.
  • Self-motivated, with ability to work in a team and alone under pressure.
  • Performance Data analysis, presentation skills (Excellent Excel capabilities)
  • Excellent interpersonal skills, well organized and trustworthy
  • The Back-office manager will be based in Israel and will travel worldwide to support installations and ramp-ups, as well as visit customer sites on an ongoing basis as needed.
  • Will report directly to the Customer Service VP 

Apply for this position

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