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Work at Velox

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Customer Service Installation Engineer

About The Position

Velox, state-of-the-art leading company, developer of the world’s only mass production direct-to-shape digital decoration solutions, is seeking for an Installation Engineer for its ongoing worldwide machine installations.

Customer site locations – Europa, USA, Canada, Israel 


Responsibilities: 

  • Support Machine Installation from “Move In” to the Factory at customer site up to “Release for Production”
  • Provides on-site technical support to the customer during the Installation Phase.
  • Become a contact of point for the communication to and from the customer site to Velox during the installation period

·        Implements machine upgrades and FCOs (Field Change Order) per need

·        Opens service calls and send reports during the Installation period. 

·        Communicate faults and shortages of parts for the equipment installation.

·        Be available for travel per need, supports other Velox’s customers’ sites upon request.

·        Do all that is needed to Maintain and Keep the planed Installation Schedule

·        Respectfully and professionally Represents Velox when needed In front of customers

·        Reports to Velox Installation Team Leader.

Requirements

·        Proven related Experience in Mechanical, Electrical, Electronic Service work – Must

·        Studies of Engineering, Practical Engineer, or relevant technical background - Must

·        Proven “Technical Hands On” Machine or Other Equipment’s servicing Experience - Must

·        End to end, high technical capabilities with strong troubleshooting skills.

·        Knowledge and understanding in reading technical documentation and working according to it

·        Self-learning capabilities, with ability to work independently and under pressure.

·        Working in a “Mullti Cultural” company – Advantage

·        Excellent Verbal and Writing English Skills

·        Ability to work abroad in long Bushiness Trips on travel base for at least ~75% of the time

·        Valid Visa or Passport for entering the United States of America (USA)

·        Responsible, Hard-Working, Well Organized, ability to follow working process and procedure’s

·        Work in a team, being a great team member to work with 

·        Long term commitment for staying with Velox Installation team

 

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